Bringing together banks, insurers and financial institutions from across the Nordic region, this one-of-a-kind event explores the hottest new strategies for enhancing the customer experience in our multi-channel age.

Building on the success of the 2015 conference, 20:20 Customer Experience: Financial Services Nordics will be returning for the third year running to Copenhagen in March 2016. Join us and a whole host of financial services professionals as they navigate the challenges and share the solutions to making great customer experience a reality.

Key reasons to attend:

  • Be inspired by industry leaders driving the transformation of CX in the financial sector
  • Gain a greater understanding of and overcome the key strategic issues facing CX professionals
  • Join the debate and share your opinions with our interactive panel discussions
  • A chance to network with influential CX financial services professionals

The speakers line-up includes:

  • Anne Melchiorsen, Chief of Staff COO area, Danske Bank
  • Steen Holse Andersen, Chief Operating Officer, LB Forsikring
  • Adam Jacobsen, Customer Experience Director, Tryg
  • Marc Hinnenberg, Director, Marketing and Customer Experience, Aktia
  • Jaana Ohtonen, Director, Digital Channels and Marketing, Fennia Group
  • Gry Lichtbach, Head of Analytical CRM, Nordea
  • And many more!

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