Join us in March for 20:20 Customer Experience: Financial Services, the premier customer experience conference that brings together over 150 professionals from banking, insurance, life assurance and more. 

Featuring industry-leading speakers addressing challenges such as constructing a robust and rewarding multi-channel strategy, exploiting customer insights to provide a personalised experience, and engaging employees in the pursuit of great customer journeys, this event is a must-attend for everyone seeking to gain and retain customers in an evolving financial services sector.

Key reasons to attend this year:

  • Hear industry leaders’ strategies for building a customer-centric organisation.
  • Gain insights into how you can orient your operations and processes around the customer’s demands.
  • Discuss how to create a culture of engaged employees to provide great customer service throughout the business.
  • Network with fellow customer experience and insight professionals from across the financial services sector.
  • Explore how to exploit insight and analysis to predict and respond to changing customer expectations.

Our fantastic speaker line-up features: 

  • Jane Platt, Chief Executive, National Savings & Investments 
  • Mike Rogers, Chief Executive Officer, LV=
  • Tracy Garrad, Chief Executive Officer, First Direct
  • Barry Connolly, Managing Director, Customer Experience, Royal Bank of Scotland
  • Sue Willis, Managing Director, Customer Experience and Channels, UK Banking
  • Sergio Vieira, Customer Insights Director, Lloyds Banking Group
  • And many more!

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