Discover more about what matters for CX right now. 

This July, join 250+ of your peers across a wide range of industries that, just like you, want to discuss the most innovative developments within customer experience today and tomorrow. With insights from 30+ speakers, hand-picked for their customer experience credentials, this the only event you need to attend this year.

This year’s speaker line-up features:

Barclays // Nissan // Zurich Insurance // eBay // Vodafone // Heathrow Airport // citizenM hotels // Argos // Google //BT // and many more!

In 14 focused sessions explore:

Engagement // Loyalty // Customer-centric operations // Return on investment // Personalisation // Channel innovations // Disruption and differentiation

You’ll gain more than just a conference:

  • Sign up to Breakfast Roundtables for intimate chats with our industry speakers on their expertise topic
  • Take advantage of breakout sessions and themed table discussion throughout the day for focused conversation with like-minded delegates
  • Reserve your spot at Peer-to-Peer meetings providing quick-fire introductions and networking
  • Enjoy the evening reception with drinks, nibbles and exclusive prize draws to relax and unwind

This year’s attendees include representatives from:

3 UK // Adrian Swinscoe // Allianz Group // Argos // Asda // AT Kearney // Atom Bank // Banco Santander // Bank of Cyprus UK Limited // Bank of Ireland // Barclays Bank // Bawag PSK // Best Western Hotels // Bouvet // British Gas // BT // Budapest Gas Works Company // BUPA // Business Stream // CaixaBank // Carrot Insurance // Chiltern Railways // Cisco Systems // Citipost // citizenM hotels // CivilisedBank // Clarabridge // Coca Cola // Colmar Brunton // Comotion // Correos y Telegrafos // Coventry Building Society // Customer Buyology // Dilax // Direct Line Group // Direct Marketing Association // Doddle // Dublin Airport Authority // EDP Europe // Electricity North West // Equinity // Erste Bank // First Group // GB Energy Supply // Geberit // Go Ahead Group // Google // Green Man Gaming // Greggs // GTR // Heathrow // HelloFresh // Hilton // Hiscox // House of Fraser // HSBC Bank // INDEVCO // InMoment // Investec // Investec Asset Management // John Lewis Partnership // Kofax from Lexmark // Lexmark International // LV= // Mando Group // Marks  & Spencer // Matalan // Medallia // Mondo Bank // MotoNovo Finance // National Grid // New Look Group // Nisbets // Nissan // Nordea // Northumbrian Water // Ofgem // Permanent TSB // Phoenix Group // Pins // Post Office // Rabobank Group // RBS Cards // Renault // RWE npower // Sainsbury’s // Santander // Scottish Water // Screwfix Direct // Shell // Southeastern // SpareBank 1 Forsikring // Startupbootcamp FinTech // STRATE // Synectics Solutions // The Caravan Club // The Co-operative Bank // The Co-operative Insurance // The Observer Effect // Transport for London // UK Power Networks // Vizolution // VocaLink // Vodafone 

 

 

 


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Speakers

Andrew Clayton
Online ViewerSpeaker
Richard Taylor
Speaker
Matt Hammerstein
Speaker
Thomas Ableman
Speaker
Neil Barnes
Speaker
Stewart Bromley
Speaker
Chris Annetts
Speaker
Elena Boisseuil
Speaker
Lennert de Jong
Speaker
James Leech
Speaker
Manuela Pifani
Speaker
Jason Bates
Speaker
Katy Taylor
Speaker
Nicola Millard
Speaker
Jo Mayes
ExpertSpeaker
Sarah Fussey
Speaker
Liz Lumley
Speaker
Georgina White
Speaker
Jan Richards
Online ViewerSpeaker
Will Siddall
Speaker
Hannah Ngoma
AttendeeSpeaker
Jamie Brighton
SpeakerSponsor
Mike Tuckett
Speaker
James Bolle
SpeakerSponsor
Ed Rochfort
Speaker
Alex Marsh
Speaker
José Queirós de Almeida
Speaker
Vittorio Allegranza
Speaker
Chloe Sherriff
SpeakerSponsor
Dale Roberts
SpeakerSponsor
James Lewendon
SpeakerSponsor
Sajan Jacob
SpeakerSponsor
Daniel Knight
Speaker
Will Beeson
Speaker
Darren Collins
SpeakerSponsor
Declan Curry
Chair
Chris Combemale
Chair
Cate Kay
Chair
John Berry
Chair
Rodger Oates
ChairSponsor
Adrian Swinscoe
Chair
Robert Millar
Chair
Marcio Rodrigues
Chair
Ben Smithwell
Chair
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