Deepening customer relationships through insurance on-the-go

Deepening customer relationships through insurance on-the-go

60% of people in the UK use a smartphone or tablet device. For insurers, this poses an opportunity to aquire more customer intelligence data. Paul Wishman, Group E-commerce Director of LV= shows us how.  

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Are you relating to your customer at all levels?

Customer centricity is more than a focus on getting process, people and technology customer focused internally but fundamentally, it must align the organisation at all levels to connect, collect and retain customers in a highly competitive world. Read More

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Are you drawing customers in, or driving them away?

There is a fine line when it comes to tracking customer behaviour. Read what not to do with your customers data or run the risk of overstepping the mark into customer invasion. Read More

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Midata – Don’t just comply. Get business advantage

Learn more about gaining the upper-hand with MiData – a government initiative which calls for regulated businesses to return to customers the data they hold about them. Read More

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The big data rush in insurance

Big data, unstructured data, high performance analytics. The big buzzwords but unlike some corporate bombast, this discourse signifies deep and transformative change for the insurance industry. Read More

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Customer Experience in FS

Gaining customer insight

David Williams, managing director, underwriting, AXA Commercial Lines, delivered some uncomfortable truths at our recent Customer Experience in Financial Services conference, where he explained how insurance has operated in the past with profits, not customers, taking centre stage.Read More

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Is big data a potential distraction?

Adrian Swinscoe kicks off our big data debate with a controversial angle. Read about the threat of big data on your organisation. Read More

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Data and analytics in Insurance

Data and analytics in Insurance

Commercial Director of AXA Group, Gareth Howell warns compaies to not simply jump on the Big Data bandwagon but think strategically about how best to use data & analytics and the skills required.  

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