Customer Experience in FS

Gaining customer insight

David Williams, managing director, underwriting, AXA Commercial Lines, delivered some uncomfortable truths at our recent Customer Experience in Financial Services conference, where he explained how insurance has operated in the past with profits, not customers, taking centre stage.Read More

Expert Blog
Driving customer-centricity through insight and analytics webinar

Driving customer-centricity through insight and analytics webinar

As banks’ interaction with their customers becomes increasingly sophisticated across multiple channels, it is clear that a cohesive strategy for customer engagement is required. In this webinar Aritra Chakravarty, Director & Global Head of Strategy Implementation at HSBC, Gareth Lodge, Senior Analyst at Celent, Frank Bria, Senior Director of Banking Solutions at Earnix and Cumhur Yildiz, VP, Affluent Banking Marketing Division at Akbank discuss the ways in which analytics can drive customer-centricity to create increasingly profitable banking operations.

Webcast
QA

Data and analytics in insurance | Interview

Personal Lines Customer Services Director at RSA Insurance Group, John Elliott answers a few questions on the growing role of data and analytics within the insurance industry. Read More

Expert Blog
data1

Marketforce surveyed over 300 senior executives in Europe across banking, insurance and investment and found that despite a sector that recognises the opportunities, few organisations are making the effort and investment required to utilise data and analytics. Read More

Data
New message
×
Sign in
×