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Tag: Channels

Available on demand 1st Jul 09:45 BST

Treating customers fairly

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2020

20 best moments from the Summit (part 2)

Following on from last week, here is part 2 of our conference roundup. Read More

Expert Blog
2020

20 best moments from the Summit (part 1)

With the dust now settled after this year’s Summit, we’ve put together a list of the 20 key moments and takeaways from the event.Read More

Expert Blog
Available on demand 1st Jul 09:10 BST

Delivering a seamless service

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20:20 Customer Experience Summit infographic

20:20 Customer Experience Summit infographic

Watch our conference infographic full of challenges and opportunities for customer experience professionals!

Video
Vary customer experience across your digital channels

Vary customer experience across your digital channels

This clip of our recent Engaging the Digital Banking Consumer webinar discusses the customer experience across different digital devices and incoporates a number of our previous themes; from our emotions as consumers to providing a seamless omnichannel experience that will wow your customers.

Webcast
Brett King jpeg low res colour headshot

Digitisation in banking | Interview with Brett King

We caught up with Brett King – Founder and CEO of digital bank, Moven – and got the low down on the main challenges and opportunities facing the banking industry in becoming digitised.Read More

Expert Blog
Laptop with Smart Phone and Credit Cards

Customer service for the millennials: a Gen Y-friendly customer experience

80 million Millennial generation customers (also known as Gen Y) are about to hit service providers with a wallet force larger than that of the baby boom. Are you prepared or is this a disaster waiting to happen?Read More

Expert Blog

Marketforce recently ran a live debate with industry leaders from within banking to discuss the changing channel strategies and to answer the reoccurring debate within the industry; ‘what will customers will expect from their banks in the future?’

Download the full report featuring the hot topics of discussion and the resultant insights from our excellent panel.

Report
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Social Media – thorn in your side or valuable customer experience insight?

While the vast majority of organisations recognise the huge impact social media has had on their business, and the way it interacts with customers, many are yet to clearly define how best to deal with it.Read More

Expert Blog
1399067585-6-reasons-social-media-secret-weapon-customer-service

Why social media is your secret weapon in customer service

Technology is transforming how modern entrepreneurs stay connected to their business, their team and their industry. Learn more about the cutting edge tools and thinking allowing innovators to stay ahead of the trends.Read More

Expert Blog
Creating your own social network

Creating your own social network

Vince Chaney, Managing Director of Bennetts explains how his firm has gone about building its social presence, and why it ultimately led to them building a platform of their own.

Video
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