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Tag: Data and insight

Available on demand 1st Jul 11:15 BST

Monitoring what customers think

  • Asking the right questions to understand the customer journey
  • Surveys vs focus groups – how their roles differ
  • Recognising the data you need to produce actionable insights
  • Why is NPS so widely used?
  • Processing your results

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2020

20 best moments from the Summit (part 2)

Following on from last week, here is part 2 of our conference roundup. Read More

Expert Blog
2020

20 best moments from the Summit (part 1)

With the dust now settled after this year’s Summit, we’ve put together a list of the 20 key moments and takeaways from the event.Read More

Expert Blog
Available on demand 1st Jul 09:10 BST

Delivering a seamless service

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20:20 Customer Experience Summit infographic

20:20 Customer Experience Summit infographic

Watch our conference infographic full of challenges and opportunities for customer experience professionals!

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Deepening customer relationships through insurance on-the-go

Deepening customer relationships through insurance on-the-go

60% of people in the UK use a smartphone or tablet device. For insurers, this poses an opportunity to aquire more customer intelligence data. Paul Wishman, Group E-commerce Director of LV= shows us how.  

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Are you relating to your customer at all levels?

Customer centricity is more than a focus on getting process, people and technology customer focused internally but fundamentally, it must align the organisation at all levels to connect, collect and retain customers in a highly competitive world. Read More

Expert Blog
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Are you drawing customers in, or driving them away?

There is a fine line when it comes to tracking customer behaviour. Read what not to do with your customers data or run the risk of overstepping the mark into customer invasion. Read More

Expert Blog
client reporting

Midata – Don’t just comply. Get business advantage

Learn more about gaining the upper-hand with MiData – a government initiative which calls for regulated businesses to return to customers the data they hold about them. Read More

Expert Blog
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The big data rush in insurance

Big data, unstructured data, high performance analytics. The big buzzwords but unlike some corporate bombast, this discourse signifies deep and transformative change for the insurance industry. Read More

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