Live now 19th Nov 12:00 GMT

Transforming the Customer Experience in Banking

Creating future-proofed customer experiences in an age of digital disruption

Marketforce and Lexmark’s “Transforming the customer experience in banking” webinar will explore how new entrants and technological innovations are contributing to evolving customer expectations in the retail banking sector. It will examine the challenges facing banks seeking to develop a truly customer-centric model alongside the role of technology in overcoming these and the opportunities for those who succeed.

Questions to be addressed include:

  • How are customer expectations of the service banks provide likely to change in the years ahead?
  • Which channels will customers migrate to? What role will the branch play in an increasingly digital world?
  • How can banks leverage customer data to improve understanding of evolving customer needs?
  • How can customer-centricity be embedded throughout the business?
  • How can banks respond rapidly in the face of changing digital customer demands?
  • Where does technology enable banks to shorten processes and increase agility?
  • What are the biggest challenges when seeking to create rewarding digital customer journeys?
  • To what extent do legacy systems prevent the creation of a flexible omnichannel experience?
  • What impact will the entry of digital challengers into the market have on traditional banks?
  • How will banks need to evolve in order to survive and thrive in the coming years?
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William Montgomery
  2 years ago

RT @2020_CX: New Video: Why employee #engagement is crucial https://t.co/HDWRNPYbQ0 @askten #customer15 #CX

2 years ago Dismiss
Shep Hyken
  2 years ago

Customer Service and Experience Expert, Shepard Presentations

Thank you for including me in this great article. There are some great ideas here that make a lot of sense. Looking forward to seeing how these pan out over the rest of the year. Thank you again!

20:20 CX
  2 years ago

ICYMI: Transforming the Customer Experience in #Banking webinar now available on demand – https://t.co/eFAcH8ceIe #customer15 #CX

SJuergens-Joerger
  2 years ago

You can still submit questions to #customer15 for @MarketforceRB webinar panellists. https://t.co/gxIOSm36vd

2 years ago Dismiss
Lynne Cox
  2 years ago

Senior programme manager, Bridgeforce

Life events are often talked about as being key opportunities to create customer advocates but I see little change in these areas to really wow customers (e.g. new house, death in the family, marriage, children, ill health) – what is your take on this?

SJuergens-Joerger
  2 years ago

Darren Collins @LexmarkSW sharing his views on RPA & 2-speed IT @MarketfoceRB banking webinar. #customer15 https://t.co/8uDRgdHWsW

twitter-SWIRL
20:20 CX
  2 years ago

If you miss today’s webinar, it will be available on demand later today! https://t.co/j9zTp7ZzXK #customer15

2 years ago Dismiss
Natalie Malevsky
  2 years ago

Head of Insights, comms services, Telefonica

Why do you think banks missed digital payments? And what role do you think they can play now, now that Apple Pay and Wallets are spreading…

2 years ago Dismiss
William Wright
  2 years ago

CEO, Brand Intellect

Great comments from Jo… focus on customer need (known and unmet)

20:20 CX
  2 years ago

RT @brenthunt9: Interesting live webcast on transforming #customerexp in #banking #customer15 https://t.co/2yae3QvXeH

20:20 CX
  2 years ago

RT @SpigraphNetwork: Enjoying the live web cast. Good coverage of mobile capture and smart process applications. #customer15 #Kofax

https…

Lee Bartholomeusz
  2 years ago

Enjoying the live web cast. Good coverage of mobile capture and smart process applications. #customer15 #Kofax

https://t.co/pcAqcezGX7

MarketforceRB
  2 years ago

Interesting to hear both challengers’ and established players perspectives on the face of banking in 2020 #customer15

Brent Hunt
  2 years ago

Interesting live webcast on transforming #customerexp in #banking #customer15 https://t.co/2yae3QvXeH

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