5 Mins with James Bolle, InMoment

5 Mins with James Bolle, InMoment

At the 3rd annual 20:20 CX Summit, James Bolle, Head of Client Services, EMEA for InMoment spoke to Marcio Rodrigues, Board Ambassador for the Customer Experience Professionals Association on the themes of customer-centricity, loyalty and big data. James fielded questions about InMoment’s work with New Look to transform their business into a customer-centric leader in the retail space, the enduring importance of effective customer-journey mapping, and whether ‘loyalty’ really is dead.

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