Doddle - Understanding how to add more value for your customers

Doddle - Understanding how to add more value for your customers

At the 3rd annual 20:20 CX Summit, Richard Taylor, Retail Operations Director at rapidly-expanding logistics firm Doddle, discusses how the company have emphasised customer value to shake up their market. Richard argues that the bedrocks of customer value are a well-embedded culture of customer-centricity; a proper understanding (and anticipation) of customers’ needs; and a highly-responsive CRM function.

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