‘Heard Mentality’: doing business in the age of the Connected Customer

‘Heard Mentality’: doing business in the age of the Connected Customer

At the 3rd annual 20:20 CX Summit, Dale Roberts, VP, Professional Services at Clarabridge discusses the new paradigm in customer service whereby customers have ever-higher standards and are ever more vocal and determined to be heard. Dale explores what your company can do to react and remain agile to ongoing cultural shifts.

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