InMoment & New Look Case Study: Empowering Customers to Help Change Your Business for the Better

InMoment & New Look Case Study: Empowering Customers to Help Change Your Business for the Better

At the 3rd Annual 20:20 CX Summit, InMoment presented a case study of their client work with one of UK retail’s biggest success stories of the last twenty years: New Look. James Bolle, Head of Client Services, EMEA at InMoment and Chloe Sheriff, Customer Experience Manager at New Look, outlined a journey towards customer-centricity that has incorporated omnichannel operations alongside an emphasis on culture, inc. 5 key pillars by which front-line staff now work.

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