Panel Discussion - Taking customer experience to the next level: winning genuine customer loyalty

Panel Discussion - Taking customer experience to the next level: winning genuine customer loyalty

At the 3rd Annual 20:20 CX Summit, we brought together CX innvators from a range of industries to examine issues around customer loyalty, including the role of CRM and customer insight; the contribution of staff; and how to embed agility into your loyalty function.

Panellists were: Andrew Clayton, Global Brand & Customer Experience Director, Bupa; Richard Taylor, Retail Operations Director, Doddle; Matt Hammerstein, Head of Customer & Client Experience, Barclays; James Bolle, Head of Client Services, EMEA, InMoment; and Chloe Sheriff, Customer Experience Manager, New Look.

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