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20:20 Customer Experience Summit infographic

20:20 Customer Experience Summit infographic

Watch our conference infographic full of challenges and opportunities for customer experience professionals!

Video
Vary customer experience across your digital channels

Vary customer experience across your digital channels

This clip of our recent Engaging the Digital Banking Consumer webinar discusses the customer experience across different digital devices and incoporates a number of our previous themes; from our emotions as consumers to providing a seamless omnichannel experience that will wow your customers.

Webcast
Creating your own social network

Creating your own social network

Vince Chaney, Managing Director of Bennetts explains how his firm has gone about building its social presence, and why it ultimately led to them building a platform of their own.

Video
Creating social conversations that build trust

Creating social conversations that build trust

Hear how President Obama used local relationships to build trust with voters in the build up to the 2012 election.

Video
The questions you need to answer

The questions you need to answer

Vince Chaney, Managing Director of Bennetts, the bike insurer, discusses the questions you need to answer to develop a successful social media strategy.

Video
Does your business need to be in every channel?

Does your business need to be in every channel?

We caught up with Kitri Srivastava of Hiscox at our Operations and Technology in Financial Services event and asked her, should organisations embrace omnichannel and be in every channel? 

Video
Omnichannel: creating joined up relationships

Omnichannel: creating joined up relationships

Anne Boden, former COO at AIB Bank gives her views on the challenges of delivering omnichannel, and why banks haven’t quite delivered it yet.

Video
What is the difference between multichannel and omnichannel?

What is the difference between multichannel and omnichannel?

Alison Wilkes, general manager of FIS took part in our recent Omnichannel Banking Webinar. We took the opportunity to ask her, once and for all, ‘what is the difference between a multichannel and an omnichannel service?’ 

Video
What is omnichannel?

What is omnichannel?

What actually is omnichannel and how does it differ to multi-channel? Anne Boden, former Chief Operating Officer at AIB explains.

Video
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