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20:20 Customer Experience Summit infographic

20:20 Customer Experience Summit infographic

Watch our conference infographic full of challenges and opportunities for customer experience professionals!

Video
Deepening customer relationships through insurance on-the-go

Deepening customer relationships through insurance on-the-go

60% of people in the UK use a smartphone or tablet device. For insurers, this poses an opportunity to aquire more customer intelligence data. Paul Wishman, Group E-commerce Director of LV= shows us how.  

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Data and analytics in Insurance

Data and analytics in Insurance

Commercial Director of AXA Group, Gareth Howell warns compaies to not simply jump on the Big Data bandwagon but think strategically about how best to use data & analytics and the skills required.  

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Driving customer-centricity through insight and analytics webinar

Driving customer-centricity through insight and analytics webinar

As banks’ interaction with their customers becomes increasingly sophisticated across multiple channels, it is clear that a cohesive strategy for customer engagement is required. In this webinar Aritra Chakravarty, Director & Global Head of Strategy Implementation at HSBC, Gareth Lodge, Senior Analyst at Celent, Frank Bria, Senior Director of Banking Solutions at Earnix and Cumhur Yildiz, VP, Affluent Banking Marketing Division at Akbank discuss the ways in which analytics can drive customer-centricity to create increasingly profitable banking operations.

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