Omnichannel: creating joined up relationships

Omnichannel: creating joined up relationships

Anne Boden, former COO at AIB Bank gives her views on the challenges of delivering omnichannel, and why banks haven’t quite delivered it yet.

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What is the difference between multichannel and omnichannel?

What is the difference between multichannel and omnichannel?

Alison Wilkes, general manager of FIS took part in our recent Omnichannel Banking Webinar. We took the opportunity to ask her, once and for all, ‘what is the difference between a multichannel and an omnichannel service?’ 

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What is omnichannel?

What is omnichannel?

What actually is omnichannel and how does it differ to multi-channel? Anne Boden, former Chief Operating Officer at AIB explains.

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Memorable customer experiences: Peter Deane

Memorable customer experiences: Peter Deane

Peter Deane, Customer Experience & SDMC Divisional Lead at RBS, tells us about his most memorable customer experience and why he remembers it.

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Memorable customer experiences: Sean Risebrow

Memorable customer experiences: Sean Risebrow

Sean Risebrow, Customer Experience Director at Virgin Media, discusses his most memorable customer experience and what was so good about it.

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Memorable customer experiences: Mark Mullen

Memorable customer experiences: Mark Mullen

Mark Mullen, Chief Executive at first direct, recalls a recent customer experience and why the blindingly obvious is an idea only understood by customers.

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Case Study: RBS' proactive approach to the digital CX

Case Study: RBS' proactive approach to the digital CX

Chris Popple, MD, Digital Banking, at Royal Bank of Scotland discusses how the bank have taken a proactive approach to customer experience design, leveraging the power of digital techonlogies to deliver convenience and great service to their customers

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Memorable customer experiences: Nigel Doust

Memorable customer experiences: Nigel Doust

Nigel Doust, Chief Executive of Blackbay, discusses a modern and memorable high street experience

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